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This privacy policy sets out how Polyhedral Solutions uses and protects any information that you submit when you use the services.
Polyhedral Solutions is committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using the services, then you can be assured that it will only be used in accordance with this privacy statement.
Polyhedral Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2024-01-01.

What I collect

I may collect the following information:

• name and job title
• contact information including email address, phone number
• demographic information such as address, postcode, preferences
• other information relevant to customer surveys and/or offers

What I do with the information I gather

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• I may use the information to improve my products and services.
• I may periodically send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided.
• From time to time, I may also use your information to contact you for market research purposes. I may contact you by email, phone, fax or mail. I may use the information to customise the website according to your interests.

Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure any information/data I collect from you. In addition, any data/programs that I encounter on your computer is always your property and will never be divulged to any third party. NOTE: I am not responsible for any passwords that you may need in order for your computer to function. If your system has to be re-created from a disk crash/wipe, you must keep a record of all your passwords. I am also not responsible for any DRM keys that may be lost. Also, as from WMP 11, the saving/restoring of keys has been removed.

Polyhedral Solutions will save information on forms filled in as a 'cookie' when you fill in the online response. This allows your message to be sent to me - please do the captcha in order to show that you are not a robot/hacker.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing me at admin@polyhedral-solutions.co.uk
I will not sell, distribute or lease your personal information to third parties unless I have your permission or are required by law to do so. I may use your personal information to send you promotional information about third parties which I think you may find interesting if you tell me that you wish this to happen. You may request details of personal information which I hold about you under GDPR. A small fee will be payable. If you would like a copy of the information held on you please contact by phone or e-mail. If you believe that any information I am holding on you is incorrect or incomplete, please write to or email me as soon as possible, at the above address. I will promptly correct any information found to be incorrect.
All software added to your computer has been scanned with most modern antivirus checkers.

If any hardware is damaged by Polyhedral-Solutions, it will be replaced with the same specification, and at the current selling price.

Polyhedral-Solutions is not responsible for data loss, un-recoverable data, password loss, or Internet browser cache files, but if I knowingly accidentally delete/wipe your data, then a goodwill payment of £50 will be made.